Coach Grows Revenue 32% by Improving Client Delivery
Breven, a leadership coach handling six-figure client contracts, faced patchy client delivery, internal team friction, and inconsistent marketing.
Struggling with delegation, he found himself stretched too thin, leaving little room to focus on scaling his business.
Recognizing the need for a strong operational foundation, Breven partnered with Scale to Impact.
Our Approach
1
Clarifying Team Roles and Resolving Conflicts
We facilitated team discussions, established clear job descriptions, and defined responsibilities to eliminate confusion. A structured handover process was implemented to ensure seamless task transitions. Additionally, we identified the need for an administrative assistant and developed an operations manual to document workflows.
2
Improving Client Experience
Collaborating with a trusted consultant, we refined Breven’s onboarding and program delivery processes. Premium touchpoints, such as personalized welcome kits, regular check-ins and automated progress updates, were introduced to enhance the client experience.
3
Streamlining Marketing Efforts
We implemented structured systems for consistent marketing, including a LinkedIn newsletter, GDPR-compliant email campaigns, and a social media content calendar. With clear processes in place, marketing now runs smoothly, and performance metrics are tracked to optimize efforts over time.
4
Implementing Tools for Scalability
We customized a CRM to streamline Breven’s growing pipeline, automating lead tracking and follow-ups to minimize manual work. Additionally, a centralized invoicing system and shared administrative accounts freed up two hours per week, allowing him to focus on high-value growth activities.
The Results
32% Revenue Growth
Breven’s revenue increased to £870K, with a solid pipeline positioning him for continued growth.
7 Hours Reclaimed Weekly
Freed from operational bottlenecks, Breven now invests his time in developing high-impact leadership programs.
Stronger Team Collaboration
Clear roles, structured handovers, and streamlined systems boosted productivity and eliminated internal conflicts.
Consistent Marketing
Enhanced Client Experience
Refined processes ensured consistent, high-quality service, strengthening client relationships.
Want to Increase Revenue And Enhance Your Client Experience?
Book your complimentary 25-minute Operations Review Call to discuss your business challenges and opportunities.
Together, we’ll explore how our proven strategies can help you achieve similar results by implementing scalable systems to drive revenue growth, streamlining operations to win back your time, and establishing clear roles and workflows to enhance team collaboration.
